By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions
By placing an online order you are offering to make a purchase from us. If accepted by us, this will result in a binding contract. We will send an email to the address provided by you to complete acceptance of your offer to purchase.
The cut-off for breakfast and lunch orders is 16:00 on the day before scheduled delivery. To avoid disappointment we require 48 hours’ notice for event catering orders. Certain catering products have longer lead times, this will be indicated at the point of order.
Prices and Product Descriptions
Every effort is made to ensure that product descriptions and product pricing are correct at the time of ordering. If we discover an error prior to shipping we will contact you and give you the option to take delivery at the correct prices. If you decline we will refund any amount taken from your credit/debit card at the time of ordering. Prices quoted on our website are inclusive of VAT.
We accept Visa credit/debit cards and MasterCard. Card details are encrypted during online processing to protect your information. The authority of the cardholder is required to complete a purchase. We may contact you and your issuing bank in order to validate this authority.
Prices for items are quoted exclusive of delivery charges which may apply depending on the type of items ordered, your delivery address and the value of your order. Where a delivery service is sought/available there will be free delivery for catering orders exceeding €38.00. When a catering order is less than the €38.00 minimum order value a charge of €5.00 will be added to your bill.
Deliveries will be made to the address stated on the order. Deliveries must be signed for by an adult over 18 years of age. Evidence of age may be required at the point of delivery. We attempt to complete delivery within the nominated timeframe. If there is a delay with your delivery we will contact you to advise of a new delivery time and date. Where a delivery is attempted but not possible, the delivery staff will leave notification of attempted delivery and will make contact to re-arrange. A charge may apply where a return visit is required for delivery, however every attempt will be made to deliver without a need to re-charge.
We try to ensure that all items listed are available for immediate shipping. On the rare occasion that we don’t have the item you have ordered we promise to substitute with the closest match available. If the substitute is less expensive you will of course only be charged for the cheaper item. If the substitute is more expensive you will have the opportunity to return the products.
Cancellation or amendments to orders must be made by 17:00 the day before the scheduled delivery. Lunch orders for same day delivery cannot be cancelled after dispatch. Cancellations or amendments after these cut-off times will incur a fee based on 30% of the original order value.
We are sorry but we cannot accept refunds as all our product is perishable and with a short shelf life.
Please address any queries you may have regarding our terms and conditions to 01-289-7550.